Alliance Remedial Supplies Limited fully appreciates the importance of the delivery aspect to all online orders placed with us. We offer a variety of delivery options to meet your requirements and budget. We select our delivery providers based on a reliable service and reasonable charges.
Here are some frequently asked questions:
1) When will my delivery arrive?
We offer a comprehensive choice of delivery services. Subject to your post code location, the size, weight and value of the goods you order, a range of the services are available for you to choose from at the checkout stage of placing your order.
3 – 5 day economy delivery services can arrive on the 3rd, 4th or 5th day and at any time between 8am to 6pm. We have no control over the day or time of this service and cannot influence the courier to nominate a day within this range. This service does not include Saturday or Sunday.
Next day delivery service is available for orders placed before 1pm. Couriers deliver between 8am and 6pm. Please be available to accept delivery or provide alternative delivery instructions to avoid a missed delivery on a next day delivery service.
Alliance Remedial Supplies Ltd select our delivery providers and engage their services in good faith. We cannot offer a guarantee for the stated service which may be due to driver error, traffic and road conditions, weather conditions, vehicle breakdown, etc.
Please note delivery times to Northern Ireland, Scottish Islands, Scottish Highlands, Channel Islands, Isle Of Man may take longer than the stated service due to shipping timings and conditions.
2) What is the cut off time for ordering next day delivery service?
In order we can get goods shipped out on the same day for a next day delivery service your order needs to be placed by 1pm. If you are in doubt or close to this time for ordering we ask that you phone us on 01329 235252 to fast track the ordering process by ordering over the phone.
Orders placed after 1pm on Fridays are shipped on Monday, (or Tuesday after a bank holiday).
3) How do I know my goods have been dispatched?
On placing your order, provided you have provided you email address free from ‘typo’ errors, you will receive an immediate confirmation email of your order from our system. Once we ship your goods we send you a manually generated email confirming dispatch and where a tracked service has been selected we provide you with your tracking number.
4) Do I have to sign for my delivery?
Deliveries being made by Royal Mail do not require a signature. If however the product/s you have ordered are too large to go through your letter box and you are not in to accept delivery you will be carded and will need to go to your local post office depot to collect in person. At this time you will need to sign.
Unless instructions for delivery have been provided at the time you place your order with us the courier services will require a signature. Where the product value is low we and size is small we use a bagged service with the couriers and the driver will make a decision to leave safe if a suitable place is available. You will be carded with the safe place details.
5) Do you hold stock of everything you list on your website?
We hold our own stock for most products listed on our website. Products of a specialist or bespoke nature or large volume requirements should be ordered over the phone to confirm availability and lead time.
6) Will the delivery driver put the goods where I want them to be placed?
All courier services are door to door. Pallet deliveries are kerb side only. A pallet courier driver is not responsible to place goods inside of a property, through into a rear garden or anything much beyond the kerb side. If they do, it is of their own volition to be helpful. You will need to have a facility to re-locate a laden pallet from the drivers tail-lift or manually assist in unloading the pallet/s.
You must make us aware if your property is difficult to access for 18 or 26 tonne lorries attempting a pallet delivery. If a second delivery attempt has to be made in a smaller van because this information wasn’t provided, a supplementary delivery charge will have to be applied.
We hope this covers the scope of questions we are asked for you to be assured of our delivery services however we would ask you read the following key points >
Our usual couriers are Interlink (DPD Local), UK Mail, APC, My Hermes, and Royal Mail. Some products are drop shipped by our suppliers who have their own arrangements in place. We reserve the right to alter delivery arrangements as stated or selected but which should not affect the time we anticipate goods will arrive to you.
Local same day, next day AM and Saturday deliveries are available, please contact us for a quotation.
For deliveries to the Scottish Highlands, Scottish Islands, Isle Of Wight, Northern Ireland, Isle of Man, Channel Islands and other destinations outside of Mainland UK please contact us for a quotation ahead of placing orders.
You can specify your required date between the days of Monday to Friday (excluding weekends) on your online order. It is your responsibility to ensure goods can be safely received or provide suitable delivery instructions.
Deliveries must be signed for, please ensure you or your agent will be available at your delivery address to sign for and check goods. On arrival all goods must be inspected carefully by the customer or agent for any signs of damage, should you find any damage please instruct the driver to take the goods back with them, or sign the delivery document as damaged. If you do not have time to inspect the goods properly please sign the document as un-checked.
Please open all boxes or parcels as soon as they arrive or that you are in receipt of them, you have 2 days to notify Alliance Remedial Supplies Ltd of any damage, shortages or incorrect items. if we are not notified of damage, shortages or incorrect items within this time, you agree to indemnify Alliance Remedial Supplies Ltd in full against any losses we suffer as a result of your failure to notify us within 2 days.
Couriers will only make two delivery attempts, if you are not at the delivery address to accept the delivery or have provided alternative instructions a charge may be made to deliver a third time or to have goods returned to us.
We do not offer stated delivery hours. We do not contact couriers on the day of delivery to track your consignment once it has left the delivery hub to establish an estimated time for delivery.
Larger items on pallets will be delivered by carrier. Please have arrangements in place to unload your palleted goods. Some pallet couriers make a charge for re-delivery. We have to pass this on to the customer when this occurs.
Please note that for all items delivered by courier, it is the customers responsibility to ensure adequate vehicular access and the provision of suitable offloading equipment, where required.
Delivery dates are approximate and no liability is accepted in respect of late deliveries. We advise that where possible goods are ordered in good time for any planned work.
PLEASE DO NOT ARRANGE TO INSTALL THE ITEMS UNTIL AFTER THEY HAVE BEEN DELIVERED AND CHECKED FOR DAMAGE. ALLIANCE REMEDIAL SUPPLIES LTD OR ITS AGENTS ARE NOT LIABLE FOR ANY INSTALLER OR CONTRACTOR COSTS, CONSEQUENTIAL LOSS OR COMPENSATION IN ANY WAY.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.
We appreciate this is a lengthy body of information to read. We hope this does not put you off from ordering online with us but in fact it assures you of our attention to detail for third party courier services, your expectations and our expectations.
If you have any questions please do not hesitate to contact us and we will be happy to answer them.