Our head office address is Unit 11-12 Regent Trade Park, Barwell Lane, Gosport, Hampshire, PO13 0EQ and as such, any content is covered under UK copyright and owned wholly by Alliance Remedial Supplies Ltd.
Orders can be paid for online using our payment gateway, Paypal, online bank transfer or by telephone on 01329 235252. We accept credit and debit card payments and reserve the right to charge for associated payment processing fees by credit card at a rate of 2.0% or 2.65% for commercial credit cards subject to the order value.
When placing an order you must provide us with the correct billing address, telephone number and the address and phone number your credit card issuer has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You must ensure that you have the funds to complete the sale.
Any incorrect or fictitious credit card details entered on the site will result in a full investigation and possible prosecution.
We reserve the right to suspend or terminate access to our website if we suspect that you are not adhering or plan not to adhere to the terms and conditions.
A confirmation e-mail is sent to you once the order has been placed. It is your duty to check that the particulars contained within that e-mail are correct. Alliance Remedial Supplies Ltd cannot be held responsible for erroneous information entered when you place your order.
If 3 – 5 day economy delivery service is selected we cannot guarantee the delivery day and Weekend days are not included within that service. This service should not be selected if ‘time is of the essence’.
When registering with the site you must enter a suitable username and password. You are responsible for any actions undertaken using this user identification and you must take reasonable precautions to protect your password.
Only the registered user can operate under a specific login.
Should any of your personal details change, it is your duty to contact us as soon as possible.
In the event of a pricing error, we will contact you before the goods are dispatched. The new price payable will be given to you along with the option to either cancel or continue the sale at the revised price. We shall be under no obligation to fulfil any orders where errors have occurred with either the description or the price of the goods. All pictures on the site are for illustration purpose only and reasonably represent the goods being sold. If you are in any doubt, please contact us before purchasing.
It is the responsibility of the buyer to ensure that any product they have chosen to purchase is compatible with their requirement or location. Placing an order on our site does not enter Alliance Remedial Supplies Ltd into a contract of sale with you, only once goods have been released for dispatch has a contract between yourself and Alliance Remedial Supplies Ltd has been formed.
We are not responsible if you are inconvenienced financially or otherwise if an order is delivered late by a 3rd party courier service, is not fulfilled by a 3rd party courier service or arrives broken or incorrectly.
Alliance Remedial Supplies Ltd does not take any responsibility for manufacturers warranties on any goods advertised on our site. It is for manufacturers to make good their guarantee conditions.
We do not accept any responsibility for any loss of earnings, life, and damage to property or personal injury as a result of dealings with Alliance Remedial Supplies Ltd.
Once payment is taken for your order, title to any goods passes to you along with any risk associated with those goods.
Alliance Remedial Supplies Ltd cannot be held responsible for negligence, failures or omissions of telecommunications or service providers.
We reserve the right to amend these terms and conditions without notice.
We are VAT registered and a VAT Invoice is issued on all orders.
This website is operated by Alliance Remedial Supplies (“we”, “us” or “our”). All purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given purchase will be those in effect at the date of your order. If you order goods after we have published the changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise terms and conditions applicable to your purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.
We will confirm acceptance of your order. This will occur after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the email. We will supply the goods to you in accordance with your order and these Terms and Conditions.
Although we endeavour to hold stock of all the items advertised for sale on our site this cannot be guaranteed so that by acknowledging receipt of your order we are not creating a binding contract to supply what you have ordered but which we do not have in stock.
In the event of unavailability for whatever reason, we will advise you of our position when we receive your order and we will await your subsequent instructions.
All products are subject to updates and developments made by manufacturers. Branding and images may occasionally differ.
Price & Payment
The price payable for the goods you order is as set out at the time you place your order plus any charges for delivery and insurance as quoted. All prices include VAT. Alliance Remedial Supplies VAT number is 119 9143 03
We reserve the right to change the price of commodity goods, such as those containing significant amounts of copper or nickel or the like, due to market conditions but we will confirm the prevailing price with you before accepting your order. We are not obliged to accept your order for such goods and may decline it or limit the order quantity.
Occasionally an error may occur and goods may be incorrectly priced. In these circumstances we will not be obliged to supply the goods at the incorrect price.
Subject to the clause in the paragraph below we must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.
If you are an account customer, payment shall be made in full within 30 days following the date of invoice. Time shall be of the essence for payment. We may revoke credit if you fail to make payment when due. If payment is not made when due, interest is payable at the rate of 8.0% over the then current Bank Of England base rate on the amount outstanding from the due date for payment until receipt by us of the full amount (including any accrued interest) whether before or after judgement, together with any reasonable legal or other recovery costs.
Delivery & Title
We will dispatch the goods for delivery by a national carrier in accordance with your order. A valid signature will be required on collection or delivery or instructions to leave safe. In the unlikely event that you have not received all the goods within the stated delivery time you must notify us within 2 days. You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.
Couriers will attempt two deliveries. You are left a card notifying you of the delivery attempt with instructions to make alternative delivery arrangements. If delivery is not made we are normally notified by the courier that the goods are being held in the hub in order we can contact you to notify you delivery has been attempted and one more attempt will be made. If delivery is not made and goods are returned to us we are charged a shipping by the courier. We reserve the right to deduct this fee from your refund.
Pallet deliveries are kerb side only. For insurance reasons a pallet courier driver is not responsible to place goods inside of a property, through into a rear garden or anything much beyond the kerb side. If they do, it is of their own volition to be helpful. You will need to have a facility to re-locate a laden pallet from the drivers tail-lift or manually assist in unloading the pallet/s.
You must make us aware if your property is difficult to access for 18 or 26 tonne lorries attempting a pallet delivery. If a second delivery attempt has to be made in a smaller van because this information wasn’t provided, a supplementary delivery charge will have to be applied.
Shortages on orders and damage must be reported to us within 2 days of the goods being delivered. All pallet deliveries must be inspected on receipt of the order and reported immediately. If the goods are signed for as correct we will not be able to process a claim. If you are unable to check the goods immediately then the pallet must be signed for as unchecked. Any damages must then be reported within 2 days. We are not obliged to fulfil any shortage on an order after 5 days. If any goods supplied are found to be defective or not as described, you must also report this within 2 days.
Upon delivery of the goods to you, the goods shall be at your risk. In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you. Until title of the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.
Returns & exchanges
In accordance with the Consumer Contracts Regulations, (Distance Selling Regulations) you have the right to cancel the contract for the purchase of any item within 14 days from the date of delivery. Please note that you will be responsible for the method and costs of returning the goods to us. Goods should be returned in a merchantable ready for re-sale condition to receive a full refund.
Goods being returned by the Purchaser because they are no longer required can be returned 14 days after the date of delivery. The Purchaser is responsible for arranging and paying for return shipment costs which should be insured. If goods arrive back to us in damaged condition which was not declared as the reason for the return a refund will not be provided.
Goods of a bespoke or specialist nature; Sumps, Ecogrid, Paints, Newton Systems, Tanking render, Renovating plaster, remedial chemicals and goods supplied by special order over the phone or by email cannot be returned for refund. This is due to storage condition and transportation restrictions. Please satisfy yourself that you are ordering correctly or if you are ordering for contracted works the works will not be cancelled.
Our returns policy is in accordance with the Consumer Contracts Regulations and do not extend to B-2-B purchases or for resale purposes.
You are required to email us of your request to return goods through our website: Product Returns
Goods should be returned to our head office address.
Warranty & Liability
Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.
Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order. Goods are intended for use in the UK and we make no warranties that the goods are suitable for use outside the UK, or comply with any laws, regulations or standards of any jurisdiction outside the UK.
In addition to that outlined above we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.
English law applies to this Agreement and any dispute arising in connection with it is subject to the non-exclusive jurisdiction of the English courts